Our Services
Experience the Power of KAZOO Call Center
Transform the way you achieve your customer experience goals with a cloud-based contact center solution.
Regardless of your current IT environment and business process complexity, Velvetech will deliver a perfect-fit solution aimed to enhance your customer communications and call center efficiency.
Custom Solutions for Your KAZOO Phone System
We develop solutions to make your experience with 2600hz KAZOO phone system effortless and efficient. Whether you need a custom interface, setup automation, or other advanced features, we are here to do it.
KAZOO Call Center Integration with Your CRM
We offer seamless integration of VoIP call center with your current CRM: Creatio, Salesforce, SugarCRM, etc. You will get access to customer records on a call and manage all your customer activities: appointments, tasks, calls, emails, notes, and more.
LEARN MORECRM + KAZOO for Business Automation
We provide solutions to automate your business processes by configuring CRM integrated with a VoIP call center, giving you control over your customer communications, employees performance, sales and marketing.
ON-DEMAND WEBINAR
Gaining Control of Contact Center Performance
What if every customer could deal with your single most effective sales and service person?
Watch the webinar to find out the ways to improve multichannel customer engagement, resolve tickets faster, and drive more deals.
Success story
Mark Diaz
CEO of Vinix, on Working with Velvetech
Discover what working with Velvetech looks like through client’s eyes. Mark Diaz tells how Velvetech helped Vinix to integrate their VoIP product with Salesforce.
READ NOW
WHAT YOU GET
All Customer Communications in a Single-Window System
Single-window contact center solution will take your customer communication experience to a new level.
It is a powerful tool that brings capabilities of CRM System and a call center in one place.
Tailored exactly to your business needs, it will boost your contact center performance and customer engagement.
Third-Party Integrations
Integration with existing enterprise software and CRM system
Custom UI
User interface adjusted to your business needs and your brand
Softphone Support
WebRTC, desktop softphone, and desk phone support
Auto Dialer
Automated task distribution among call center agents
Analytics and Reports
Clear picture of key call center activities and metrics
Intuitive Billing
Simple subscription management
Getting Started Is Fast and Easy
Standard configuration templates will minimize manual efforts and save the time needed for call center setup. You just need to enter your basic settings including devices, call flows, ring groups, voicemails, and other into a simple web form to obtain a solution ready to serve your business straight away.
APPLY FOR A CONSULTATION
Empower Your Call Center Agents
Give your agents everything they need to deliver excellent customer experience.
- Intuitive interface
- CTI screen pops to reduce call-handling times
- Advanced routing options to properly address customer needs
- Analytics and reporting to track key metrics
testimonials
What Our Clients Say
I’m happy to say, and I don’t know how they do it, but Velvetech is so responsive, they have an extraordinary ability to make you feel like you’re their only customer. I don’t know how they do it. Once my engineering team saw the initial coding, they said it was the closest any outside team had come to a true understanding of the KAZOO platform.
CEO, Vinix
LET’S TALK
How to Get Started
Our specialist will contact you to schedule a personalized consultation within one business day.
You will learn how our call center automation solutions can empower your front-line communications, be integrated with your current software environment and customized to your business processes.
Proof of Concept in
3 DAYS
Start Project within
7 DAYS
Apply For A Consultation Today!
